Privacy Policy

Privacy Policy for London Health Centre Tanzania Instagram Campaign App

Effective date: 13/04/2026

London Health Centre Tanzania (“we,” “us,” or “our”) operates the Instagram-based promotional and messaging services connected to our Meta app, including campaigns run through our Instagram account @lhctz.

This Privacy Policy explains how we collect, use, store, and protect personal information when users interact with our Instagram campaigns, messages, and related services.

1. Who we are

Business name: London Health Centre Tanzania
Website: www.lhc.co.tz
Contact email: info@lhc.co.tz
Instagram: @lhctz

2. Information we collect

When you interact with our Instagram campaigns, we may collect:

your Instagram username
your Instagram user ID
comments, messages, or other interactions you send to us
information related to campaign participation, such as whether you commented a keyword or qualified for a voucher
voucher details issued to you, including voucher code, issue date, and status
technical or webhook event data provided through Meta platforms for campaign automation and record-keeping

We do not intentionally collect sensitive medical information through this app workflow.

3. How we use your information

We use your information to:

verify your participation in Instagram promotions or campaigns
issue discount or promotional vouchers
send you messages related to a campaign or voucher
maintain internal records of issued vouchers
prevent duplicate or fraudulent voucher claims
improve campaign administration and customer service
comply with legal or regulatory requirements

4. Legal basis / purpose of processing

We process personal data only as necessary to operate our promotional campaigns, respond to users, manage voucher issuance, and maintain legitimate business records.

5. How your information is stored

Information may be stored in systems we use to operate our campaigns, including:

Meta platforms, such as Instagram and related Meta developer tools
secure cloud hosting services used for our campaign backend
internal business records
Google Sheets or similar internal administrative tools used for voucher tracking

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.

6. Sharing of information

We do not sell personal information.

We may share information only with trusted service providers that help us operate the campaign or app, such as:

Meta / Instagram
website or hosting providers
cloud infrastructure providers
administrative tools used for voucher logging and processing

We may also disclose information where required by law or to protect our legal rights.

7. Retention of information

We keep personal information only for as long as necessary to:

administer the campaign
keep voucher and redemption records
resolve disputes
meet legal, accounting, or compliance obligations

After that, information will be deleted or anonymized where reasonably possible.

8. Your rights

Depending on your location and applicable law, you may have the right to:

request access to the personal data we hold about you
request correction of inaccurate data
request deletion of your data
object to certain processing
withdraw from campaign participation

To make a request, contact us at: [Insert contact email]

9. Data deletion

If you want your personal information deleted from this app-related campaign system, please contact us at [Insert contact email] with your Instagram username and request details.

We will review and process valid deletion requests within a reasonable time, subject to any legal or operational obligations requiring retention.

10. Children’s privacy

Our services are not directed at children under the age required by applicable law to consent independently. We do not knowingly collect personal information from children through this campaign workflow.

11. Third-party platforms

This app interacts with third-party services, including Meta and Instagram. Your use of those platforms is also governed by their own privacy policies and terms.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

13. Contact us

If you have any questions about this Privacy Policy or your personal data, contact us at:

London Health Centre Tanzania
Email: info@lhc.co.tz
Website: www.lhc.co.tz